Medical Services Case Study

Increasing Site Conversions

Boosting Conversions by 2,500% for a Major Health Services Provider

Medical Services Case Study

Overview

This case analysis shows a marked 2,500% increase in conversions for a leading health services firm, achieved through our holistic SEO and website optimization techniques. Tackling technical problems, improving content quality, and enhancing user experience were all keys to success, handled methodically in a complex stakeholder landscape.

Challenge

Our client, a leading health services provider, sought to significantly increase conversions from their website. The main challenges included:
  • 1. Addressing Technical Issues
  • Severe technical issues were affecting site performance and user experience.
  • 2. Expanding and Improving Content
  • The site needed more comprehensive content to cover all services and relevant keywords.
  • 3. Optimizing for Conversions
  • The website needed to be optimized to drive more conversions.
  • 4. Navigating a Complex Organizational Structure
  • We had to work with multiple stakeholders across the organization.

Strategy

We implemented a holistic approach to address the client's needs:

1. Technical Audit and Website Overhaul

Comprehensive Technical Audit

  • Conducted a thorough analysis of site speed, mobile responsiveness, and overall performance
  • Identified critical issues, including frequent Java crashes and poor page load times

Website Reconstruction

  • Rebuilt the entire website using modern, efficient technologies
  • Implemented a robust content management system for easier updates and maintenance

Performance Optimization

  • Optimized images and implemented lazy loading
  • Minified CSS and JavaScript files
  • Implemented browser caching and a content delivery network (CDN)

Mobile Responsiveness

  • Ensured full responsiveness across all device types
  • Implemented Accelerated Mobile Pages (AMP) for key service pages

2. Content Strategy and Optimization

Content Audit and Re-editing

  • Reviewed and re-edited all existing content for accuracy, relevance, and SEO optimization
  • Ensured all content adhered to health industry best practices and regulations

New Content Creation

  • Developed a comprehensive content plan to cover all services offered
  • Created in-depth, informative content for each service, targeting relevant long-tail keywords

Keyword Research and Optimization

  • Conducted extensive keyword research in the health services sector
  • Optimized all pages for target keywords while maintaining natural, user-friendly language

Content Structure Improvement

  • Implemented clear headings and subheadings for better readability
  • Added FAQ sections to address common user queries and target featured snippets

3. Conversion Rate Optimization (CRO)

User Journey Mapping

  • Analyzed user behavior to identify pain points and drop-off areas
  • Created optimized user flows for different services and patient needs

Call-to-Action (CTA) Optimization

  • Redesigned and strategically placed CTAs throughout the site
  • A/B tested different CTA designs, copy, and placements

Form Optimization

  • Streamlined contact and appointment booking forms
  • Implemented progressive form filling to reduce user friction

Trust Signal Implementation

  • Added patient testimonials, accreditations, and awards to key pages
  • Highlighted privacy and data protection measures to address patient concerns

4. Social Signal Amplification

Facebook Campaign Strategy

  • Developed a targeted Facebook advertising campaign to drive quality traffic to optimized service pages
  • Created engaging, shareable content to increase organic reach and engagement

Social Proof Integration

  • Encouraged and showcased positive patient reviews and experiences
  • Created shareable infographics and health tips to increase brand visibility

Community Engagement

  • Actively participated in health-related Facebook groups and discussions
  • Hosted live Q&A sessions with healthcare professionals to boost engagement and credibility

5. Stakeholder Management and Compliance

Cross-Departmental Collaboration

  • Established clear communication channels with IT, Marketing, Legal, and Medical departments
  • Conducted regular stakeholder meetings to ensure alignment and address concerns

Compliance Assurance

  • Worked closely with the legal team to ensure all content and practices adhered to HIPAA and other relevant regulations
  • Implemented strict data handling and privacy protection measures

Phased Implementation Approach

  • Developed a staged rollout plan to minimize disruptions and allow for stakeholder feedback
  • Created detailed documentation and training materials for internal teams

Results

Our comprehensive strategy delivered exceptional results:
  • Conversions increased by nearly 2,500%
  • Page load times improved by 75%
  • Organic traffic increased by 350%
  • Bounce rate decreased by 60%
  • Average time on site increased by 120%
  • Social media referral traffic grew by 500%

Conclusion


This case study shows the effect of a full-coverage, custom method for website upgrade and SEO in the health field. By fixing technical issues, reshaping content, boosting conversions, and utilizing social cues, we saw a noteworthy rise in conversions and site operation. The project's triumph was improved by our skill to sail a tricky stakeholder environment, making sure that all revisions matched the hard demands of varying departments and industry rules. This joint method provided striking results and also cultivated a culture of ongoing improvement in the institution.